Shipping and Returns Policy
A legal disclaimer
I’m a one person operation but will aim to ship your order within 5 days of purchase. I’ve carefully made my ceramics, so I will carefully pack each item so they will arrive safely. There is a minimum charge of £5.99 , which covers packing and shipping so that your ceramics will arrive safely. Your Items will be shipped using Royal Mail Second Class Signed For Service.
Breakages
I take great care when packaging up your order to make sure it reaches you in one piece. Unfortunately, breakages do sometimes occur. If your item arrives broken please photograph the item and email me at info@nataliespottery.com within two days of receiving it. I will arrange a replacement if possible, or a refund.
Returns
It's important to me that you're happy with your purchase. As my ceramics are completely handmade, there will sometimes be slight variations in color, size and designs, this is to be expected. However, if you are not satisfied with your purchase and your item is not as you expected, please contact me within 5 days of receiving your purchase, and I will do my best to resolve the issue.
Pieces in original, unused condition can be returned for shop credit within 5 days of delivery. Please note that shipping will not be refunded, and the buyer is responsible for return shipping and safe packaging of the item being returned.